Shipping policy

SHIPPING POLICY

Thank you for choosing The Little Hoops. Every item we create is custom-made to order with care. Below are the details of our shipping process.

1. PRODUCTION TIME (How long it takes to make your item)

Because all of our products are personalized and made-to-order, they are not ready-to-ship.

• Standard Production Time: Please allow 4-5 business days (excluding weekends and bank holidays) for us to craft, quality-check, and package your order.

• During peak seasons (Christmas, Mother’s Day, etc.), production may take up to 5-7 business days. We will notify you via email if there is a significant delay.

2. SHIPPING RATES & DELIVERY ESTIMATES

Once your item is crafted, it will be handed over to our carriers. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Price
UK Standard	3 - 5 Business Days	[£2.99 / Free over £50]
US&CA Standard	5 - 8 Business Days	[$4.99 / Free over $50]
Europe Standard	5- 10 Business Days	[€4.99 / Free over €50]
International Shipping	6- 12 Business Days	[€4.99 / Free over €50]

Please Note: Total Delivery Time = Production Time + Shipping Time.

3. SHIPMENT CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will usually be active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES (For International Orders)

At The Little Hoops, we believe in a seamless and worry-free shopping experience for our families around the world. We are happy to announce that all customs duties, import taxes, and local VAT are fully covered and handled by us. The price you see at checkout is the absolute final price you will pay. There will be no unexpected fees or surprise customs delays when your precious package arrives at your doorstep.

5. WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

6. LOST OR DAMAGED PACKAGES

• If your package arrives damaged, please take photos and contact us at service@thelittlehoops.com within 48 hours.

• If your tracking shows "Delivered" but you haven't received it, please check with neighbours or your local sorting office before contacting us.